COBRA FAQ

Where do employees send their premium payments?

Employees send their premium payments to us via mail or fax:

PO Box 2440
Omaha, NE 68108-2440

Fax: (541) 255-3684

Employees on COBRA coverage can also set up ACH payments through our secure COBRA Web Portal. We process premiums and forward to the employer or insurer as appropriate.

What is included in the reports I'll receive?

Our Employer Web Portal provides detailed real-time reporting, available
24 x 7. New clients receive login information and instructions by mail.

Who can employees call with questions about COBRA benefits?

Customer service is an important part of our overall COBRA administration package. Participating employees may contact us directly with questions either by phone toll-free at (877) 355-2760 or email at cobra@pacificsource.com. We will make every effort to answer their questions right away, or get back to them by the end of the next business day.

How can I be sure PacificSource COBRA administration is right for my company?

A PacificSource representative will be glad to talk with you, answer any questions you may have, and give you a personalized quote.

Have another question about COBRA Administration? Feel free to contact us.